Wow – what a whirlwind month it has been since I last posted! Training new employees, coordinating registration and travel to external conferences, meeting with management teams, serving on several committees, and putting out small fires in my wake have occupied the time of this manager of a department of one. In the midst of all this insanity, I was fortunate to have the opportunity to attend Bob Pike’s Training and Performance Solutions Conference in Minneapolis. Even though my work followed me from Georgia to the Land of a 10,000 Lakes (I guess you can never break free from the Internet – the electronic leash), I came ready to learn. And when it was all over, I returned to my office feeling enriched and inspired.
One of the projects that I’m working on is a series of Train-the-Trainer classes for our Librarian Is, who’ll serve as the resident trainers for each of our branches. While I was in Minnesota, I attended Pike’s Train-the-Trainer 101 to see if there was any good content I could add to what I’ve already been building. Janice Horne of the Pike Group was kind enough to share some seeds of knowledge that I’d like to plant here in the ether for our up-and-coming trainers:
Raise the BAR with an Opener
v B breaks preoccupation
v A allows for networking
v R relevant to the content
BELIEVE in Yourself
v B breathe into your nose, out of your mouth.
v E energizing statements keep the class engaged. Smile and gesticulate.
v L love: come from a place of compassion toward your audience.
v I interactivity puts the onus to learn on the class.
v E eye contact with room is a must. Find friendly faces in the room.
v V visualize that your trainees will enjoy the class.
v E eager to serve.
Commit to ACT with a Closer
v A action planning
v C celebrates a job well done
v T ties things together